One of the most underrated aspects of business is proper ticketing. Not only does ticketing help with the customer relationship, it offers the best Knowledge base you can implement.
Even mature organizations sometimes struggle with implementing an effective ticket system. Not to mention the expense! Many ticketing systems require very expensive licensing requirements.
One of the many benefits of working with The Cloud Workforce is that we provide you, if you wish, a fully functioning online ticketing solution.
Another one of the benefits is a mobile application that actually tracks your jobs and your time and then can create an invoice for you. No more paperwork, do the things you love doing (working on systems) instead of typing and generating reams of paperwork.
Finally, tying your ticketing system into your accounting system will provide hours of relief from painstakingly creating invoices, copying and pasting and dealing with the normal interruptions of a business day.
Imagine, you never have to enter an invoice again. This feature alone is usually enough reason to implement effective ticketing because nobody, except accountants, enjoy the invoicing process!
- What about customization?
- Sure, we support your own customization to the ticketing program. Depending on the request, this can be completely free or billed to you – completely dependent on the complexity of the request.
- How much does your ticketing system cost?
- It’s free. You read that correctly! We provide you the state of the art TrackerCore ticketing system to help you run your business. Just meet some basic minimums (number of active clients, average remote support billing level at 20% and/or participate in the MSP sales products) You can incur costs by utilizing some of the more advanced options (QuickBooks integration, VoIP integration, Marketing and others) but there is no catch. This software is free.
